Your Coments

NPCA Customer Assurance Program
Your Satisfaction Is Our Goal

9 Quick questions and your comments are all we ask of your valuable time in our efforts to ensure NPCA Members are the "best of the best".

Remember all your personal information will only be used to identify you as a legitimate customer of the member-contractor.

We welcome detailed comments and any suggestions for improvements or comments on things done exceptionally well.

Your Comments

Name

Email

Address1

Address2

City

State/Province

Zip

Phone

I I found this contractor through the NPCA web site search?
Yes No
I was influenced to choose this contractor because they were an NPCA member? Yes No

Below the scale is always where 5 is the highest or best result and 1 is the lowest. 5 would be outstanding. 1 would be unsatisfactory. If an item doesn't apply-leave it blank.

The Contractor Explained:
1. My pavement problems and the cause of my problems if needed.

1.        2.      3.      4.      5.

2. The contractor explained the scope of work that would be needed in detail, to properly solve my problem or provide the service needed.

1.        2.      3.      4.      5.

3. The work was performed on schedule or if schedule changes were made I was properly informed and kept up-to-date.

1.        2.      3.      4.      5.

4. The work was performed in a professional manner. On-site personnel understood my job and were skilled in performance.

1.        2.      3.      4.      5.

5. The finished product met my expectations (or 6) exceeded my expectations.

1.        2.      3.      4.      5.    6.

6. Overall I was satisfied with the contractor. From the first contact to the completion of my project.

1.        2.      3.      4.      5.

7. I would recommend this contractor to other I knew if they needed this type work. (1-No... 5-Definitely)

1.        2.      3.      4.      5.

8. I I was given a written guarantee I felt was satisfactory:

Yes No (If no, please explain in comments.)

Comments, Praise, Suggestions for Improvement, anything that would help us know about the quality of our member or that might help them improve their service.

Contractor Name (Company)

Contact Person

Address

City

State/Province

Phone

NPCA Customer Satisfaction & Quality Assurance:
As the Only Organization for Professional Pavement-Related Contractors we take great pride in the fact our Association members are contractors who strive to be the best of the best. You should have had everything about your work completely explained to you and been offered a written guarantee. You should be glad you chose to use an NPCA member contractor. We want your feedback so we can be sure we are achieving that goal.

If Your Experience was not everything you expected:
We want to know (as do our members) where there is room for improvement. AND in the rare case someone has had a very unsatisfactory experience you are welcome to use our arbitration policy with our members to attempt to resolve any outstanding problems.